Terms of Service

AttorneyConnector is an online legal directory marketplace that connects consumers seeking legal help with verified, state-bar-licensed attorneys in immigration, workers compensation, auto accident, tax debt, and other practice areas. We provide:

• A consumer-facing intake platform where users can describe their legal needs and request to be matched with attorneys
• An attorney-facing platform where licensed attorneys can claim listings, purchase lead credits, and receive matched leads
• Programmatic directory pages for SEO discovery
• An AI-powered voice receptionist and SMS communication system

We are not a law firm. We do not provide legal services or legal advice. Our role is limited to facilitating connections between consumers and independent attorneys.

AttorneyConnector is not a law firm and does not provide legal advice, legal representation, or legal services of any kind. Information provided through the Service is for general informational purposes only and is not a substitute for advice from a licensed attorney.

Submitting information through our Service, receiving a call from our AI voice assistant, or being matched with an attorney does not create an attorney-client relationship between you and AttorneyConnector. Any attorney-client relationship is formed solely and exclusively between you and the attorney you choose to retain, governed by a separate written engagement agreement between you and that attorney.

We make no representations about the quality, competence, or suitability of any attorney in our network. Attorneys in our network are independent professionals, not employees or agents of AttorneyConnector.

To use the Service, you must:

• Be at least 18 years of age
• Be a resident of the United States
• Have the legal capacity to enter into binding contracts
• Not be barred from using the Service under applicable law

If you are using the Service on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

4.1 Submitting Requests

When you submit information through our intake forms or quiz, you represent that:

• All information provided is true, accurate, and complete to the best of your knowledge
• You are the person identified in the submission, or you have authorization to submit on their behalf
• You are not submitting a false, fraudulent, or test request
• You have a genuine interest in obtaining legal services

You agree not to submit information about any individual without their consent, except for yourself.

4.2 Consent to Communications

By submitting any form on the Service, you provide express written consent to be contacted by AttorneyConnector and its network of attorneys via:

• Phone calls, including automated, pre-recorded, and AI voice calls
• SMS text messages
• Email
• The contact information you provide

This consent applies even if your phone number is on a federal or state Do Not Call list. You understand that the first call may be from an automated AI voice assistant that will identify itself as AI. Message and data rates may apply. Consent is not required to obtain legal services.

You can revoke consent at any time by:

• Replying STOP to any SMS message
• Saying "don't call me again" during an AI voice call
• Calling 1-888-299-8894
• Emailing support@attorneyconnector.com

4.3 Phone Verification

We may require you to verify your phone number through a one-time SMS or voice PIN before processing your request. If verification fails or is not completed, we may decline to deliver your request to attorneys in our network.

4.4 No Guarantees to Consumers

We make no guarantees regarding:

• Whether an attorney will accept your case
• Attorney response times
• Case outcomes, settlements, or judgments
• Attorney availability in your area
• The quality, experience, or suitability of any attorney for your specific matter

The following terms apply to licensed attorneys and law firms using the Service to receive leads.

5.1 Eligibility

To use AttorneyConnector as an attorney, you must:

• Hold an active license to practice law in good standing in at least one state where you accept leads
• Maintain professional liability insurance as required by your jurisdiction
• Comply with all applicable rules of professional conduct, including advertising rules
• Not be subject to any disciplinary action that would affect your ability to practice
• Complete our verification process, including bar license verification and a mandatory onboarding call

We reserve the right to deny, suspend, or terminate any attorney's account at our sole discretion.

5.2 Verification Requirements

Before purchasing lead credits, attorneys must complete:

1. Email verification
2. Bar license verification by AttorneyConnector administrators
3. A scheduled onboarding call

Misrepresentation of credentials, licensure, or practice areas is grounds for immediate termination without refund.

5.3 Lead Credits and Purchases

Attorneys purchase lead credits through the Service. Credits are:

• Non-refundable once delivered or used to receive a lead
• Non-transferable to other attorneys or accounts
• Subject to expiration as specified at time of purchase
• Priced according to the published rate card, which may be updated from time to time
• Processed through Stripe; payment terms are governed by Stripe's terms in addition to these Terms

5.4 Lead Quality and Replacement Policy

Leads delivered through the Service are subject to our Lead Quality Standards, available upon request. We will issue replacement credits (not cash refunds) for leads that meet documented criteria for material defects, including:

• Wrong geographic area (outside attorney's selected service area)
• Duplicate submission within 30 days
• Disconnected, fake, or non-working phone number despite PIN verification
• Submission made by someone other than the named individual
• Already represented by another attorney on the same matter (where disclosed at intake)

Replacement requests must be submitted within 5 business days of lead delivery with supporting documentation. Replacements are issued at our sole discretion. The following are NOT grounds for replacement:

• Lead did not answer the phone or respond to outreach
• Lead chose not to retain attorney
• Case value was lower than expected
• Comparative fault or liability issues emerged after intake
• Attorney's internal closing or follow-up performance

5.5 Attorney Obligations

Attorneys agree to:

• Respond to all delivered leads within 24 hours
• Provide professional, ethical service consistent with applicable rules of professional conduct
• Not solicit leads outside the AttorneyConnector platform from contacts originally introduced through the Service for the duration of the engagement and 90 days thereafter
• Provide accurate disposition reporting on delivered leads when requested
• Not share lead contact information with third parties outside their firm
• Maintain confidentiality of all consumer information
• Comply with TCPA, state advertising rules, and all applicable laws

5.6 No Guarantees to Attorneys

We make no guarantees regarding:

• Lead conversion rates
• Case acceptance rates
• Settlement values
• Revenue or profitability resulting from leads
• Specific lead volume in any time period, except as expressly stated in a written package agreement

All payments are processed through Stripe. By making a purchase, you agree to Stripe's terms of service.

6.1 Prices and Taxes

Prices are listed in US dollars and may be updated from time to time. You are responsible for any applicable taxes.

6.2 No Refunds

Except as expressly stated in Section 5.4 (lead replacement) or required by applicable law, all payments are final and non-refundable.

6.3 Chargebacks

Initiating a chargeback for any purchase without first contacting AttorneyConnector to resolve a dispute may result in immediate account suspension or termination. We reserve the right to dispute chargebacks and seek recovery of associated fees.

6.4 Subscription Terms

If you enroll in any subscription or recurring billing plan, you authorize us to charge the payment method on file on a recurring basis until you cancel. You may cancel at any time through your account settings or by contacting support.

The Service includes an AI-powered voice receptionist that may place outbound calls and handle inbound calls.

7.1 AI Disclosure

Our AI voice assistant will identify itself as an AI at the start of every call, in compliance with applicable AI disclosure laws including California AB 2013 and Colorado SB 205.

7.2 Call Recording

Calls placed or received through our AI system are recorded for quality, training, compliance, and dispute resolution purposes. By engaging with the AI, you consent to this recording.

7.3 Limitations

The AI voice assistant is an automated system. It does not provide legal advice and is not a substitute for human review of your legal matter. Information provided to the AI may be reviewed by AttorneyConnector personnel and matched attorneys.

You agree not to:

• Use the Service for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Harass, threaten, or abuse other users, attorneys, or our staff
• Scrape, crawl, or harvest data from the Service without written permission
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Service or servers
• Upload viruses, malware, or harmful code
• Use the Service to compete with AttorneyConnector or build a similar service
• Bypass any verification, security, or access control measure
• Use bots, scripts, or automated tools to interact with the Service except as expressly permitted

Violation may result in account termination, legal action, and reporting to law enforcement.

9.1 Our Content

All content on attorneyconnector.com — including text, graphics, logos, design elements, software, and the Shield of Justice brand identity — is owned by GrowthArmy LLC or its licensors and is protected by US and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from any content on the Service without our prior written permission.

9.2 Your Content

You retain ownership of information you submit through the Service. By submitting information, you grant AttorneyConnector a worldwide, royalty-free, non-exclusive license to use, store, process, and share that information as necessary to provide the Service and as described in our Privacy Policy.

9.3 Trademarks

"AttorneyConnector," the AttorneyConnector logo, and the Shield of Justice mark are trademarks of GrowthArmy LLC. Other trademarks displayed on the Service are the property of their respective owners.

9.4 DMCA / Copyright Infringement

If you believe content on the Service infringes your copyright, send a notice to legal@attorneyconnector.com including:

• Identification of the copyrighted work
• Location of the allegedly infringing material on our Service
• Your contact information
• A statement of good-faith belief that the use is unauthorized
• A statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

The Service uses or integrates with third-party services including but not limited to:

• Stripe — payment processing
• Twilio — SMS and voice infrastructure
• GoHighLevel (GHL) — CRM and AI voice agent
• Supabase — database and authentication
• Vercel — hosting
• Google Maps Platform — location and mapping services
• Anthropic — AI services
• TrustedForm — lead consent certification
• Meta, TikTok, Google — advertising and analytics

Google Maps Platform. By using any features of the Service that incorporate Google Maps Platform APIs, you agree to be bound by Google's Terms of Service, available at https://policies.google.com/terms.

These third parties have their own terms and privacy policies. We are not responsible for their actions, content, or practices.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Information provided through the Service is accurate, complete, or current
• Defects will be corrected
• The Service is free of viruses or harmful components
• Attorneys in our network will accept any particular case or achieve any particular outcome

Your use of the Service is at your own risk.

To the maximum extent permitted by applicable law, AttorneyConnector, GrowthArmy LLC, and our officers, directors, employees, agents, and affiliates SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost data, loss of goodwill, or business interruption, arising from or related to your use of the Service.

In no event shall our total cumulative liability for any claim arising out of or related to these Terms or the Service exceed the greater of (a) the amount you paid to AttorneyConnector in the twelve months preceding the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless AttorneyConnector, GrowthArmy LLC, and our officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party right
• Any content or information you submit
• For attorneys: your professional services rendered to clients introduced through the Service

This indemnification obligation survives termination of these Terms.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms.

You may terminate your account at any time by contacting support@attorneyconnector.com.

Upon termination:

• Your right to use the Service immediately ceases
• Unused lead credits are forfeited and non-refundable
• Provisions that by their nature should survive (including Sections 9, 11, 12, 13, 15, and 16) will survive

15.1 Informal Resolution

Before initiating any formal proceeding, you agree to attempt to resolve disputes informally by contacting us at support@attorneyconnector.com. We will attempt to resolve the dispute within 60 days of receiving your notice.

15.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or related to these Terms or the Service shall be resolved by binding arbitration, not in court, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Seattle, Washington. The arbitrator's decision shall be final and binding.

15.3 Class Action Waiver

YOU AND ATTORNEYCONNECTOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims of multiple persons.

15.4 Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@attorneyconnector.com within 30 days of first accepting these Terms. Notice must include your full name, address, and clear statement of intent to opt out.

15.5 Exceptions

This Section does not prevent either party from seeking injunctive relief in court for intellectual property infringement, or from filing a small claims action where eligible.

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles. Subject to Section 15, any action not subject to arbitration shall be brought exclusively in the state or federal courts located in King County, Washington.

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by prominent notice on the Service or direct notification.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AttorneyConnector regarding the Service.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices. We may provide notice to you by email, posting on the Service, or other reasonable means. You may provide notice to us at legal@attorneyconnector.com.

Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control.

Headings. Section headings are for convenience only and do not affect interpretation.